- Pulsant Maidenhead – Outage
Date Posted: May 19, 2013 7:46 amWe are getting alerts that there is an outage in Maidenhead. Engineers are investigating….
- Short Outage – Telehouse to Welwyn
Date Posted: April 23, 2013 1:19 pmWe have had a short outage on on primary link between the docklands and Welwyn. We are investigating and will post an update as soon as possible. Customers with automatic failover will have noticed an increase in latency….
- Network Outage – Telecity Meridian Datacentre
Date Posted: April 8, 2013 12:53 pmWe have experienced an outage in the Telecity Meridian Data centre which has affected approximately a 1/3 of our customer base in that data centre. It appears that a core switch has failed. As designed all traffic has routed around alternative paths except for a number of customer in the Telecity Datacentre. After initial diagnosis we discovered that a singl…
- Partial Transit Dropped… brief outrage on small amount of routes.
Date Posted: March 28, 2013 1:54 pmOne of our partial transit providers reset a few minutes ago causing a very small amount of traffic to re-route over other connections. A minority of customers may have seen TCP sessions to a few routes reset. The transit supplier confirms that a reset was caused by an LSP flap on one of their 10G paths….
- Connectivity Issues
Date Posted: March 21, 2013 6:47 pmWe have had reports of some clients experiencing issues connecting to their servers. This appears to be due to network problems for certain providers that we peer with at LINX (e.g. Cable and Wireless / Demon Internet / Thus). We do not have any alerts of any issues on our network but are looking into the situation further. Clients experiencing issues should…
- Firewall Cluster Issues
Date Posted: March 20, 2013 1:04 pmWe experienced some issues with the border Firewall cluster in the Telecity Meridian Datacentre. Some customers may have found that new sessions were not allowed through the firewall cluster whilst others may have been disconnected from existing connections (although this is less likely). We are currently working with the Firewall vendor and have identified …
- Emergency Maintenance – Mail Cluster 2
Date Posted: February 6, 2013 10:48 pmWe are performing emergency maintenance to our Mail 2 Cluster which means that SMTP/POP2/IMAP and Webmail services will be unavailable for a short period. We will endeavour to keep this period to a minimum. No mail will be lost during this period as it will queue on backup mail servers….
- Scheduled Maintenance – Server Upgrades
Date Posted: February 5, 2013 12:57 pmReminder – We will be upgrading the hardware in SHS1002 and SHMAIL2 this evening. There will be an approx 20 to 30 minute outage while the servers are removed from the racks and additional RAM installed….
- Scheduled Maintenance – Telecity Meridian
Date Posted: January 23, 2013 2:08 pmWe will be carrying out some scheduled network maintenance in the Telecity Meridian Datacentre during the following maintenance windows: Sunday 27th Jan, Thursday 31st Jan and Sunday 3rd February 2013 from approx 8pm to 3am the next morning. Also Wednesday 30th Jan between 1am and 5am. The maintenance involved installing new top of rack switches and migratin…
- Emergency Maintenance – Disk Replacement
Date Posted: January 18, 2013 5:26 pmWe are having to carry out a replacement of one of the disks in one of our unmanaged NAS servers. This is scheduled to occur around 20:30 and may take up to 20 minutes to replace. Clients who connect to this server may notice their 'Offsite Storage' drive unavailable during this time….
- Pulsant Maidenhead – Outage