Passive FTP Issues via VPC Edge Gateways

Reported Incidents


By Secura on 25th June, 2018.

Some customers may be experiencing issues with Passive FTP connections via their VPC Edge Gateways

We have received reports from customers experiencing issues with Passive FTP connections to their Virtual Machines protected by Edge Gateways on our VPC platform. We are working closely with VMware to understand the cause of the issue and provide a workaround or fix as soon as possible.

If you are affected by this issue, please raise a ticket on our Service Desk, email us at servicedesk@secura.cloud or by phone on 0207 183 2540


One response to “Passive FTP Issues via VPC Edge Gateways”

  1. Secura says:

    Our engineers are currently working with VMware on a workaround to disable the functionality that’s causing FTP Passive connections to fail. We are working in our test environments before rolling out the workaround to affected customers.

    If you are affected, please raise a ticket via the Service Desk so we can apply the workaround once we have confirmed it’s successful.