Performance Issue – VEN1 VPC Availability Zone

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By Secura on 6th October, 2018.

We are currently experiencing an issue with storage performance in the VEN1 availability zone. This is leading to slow performance of affected virtual machines. Engineers are currently investigating the issue. Update (10:00): Engineers are working with Dell support as a priority 1 incident. If you are impacted by this issue please log a ticket via […]

We are currently experiencing an issue with storage performance in the VEN1 availability zone. This is leading to slow performance of affected virtual machines. Engineers are currently investigating the issue.

Update (10:00): Engineers are working with Dell support as a priority 1 incident. If you are impacted by this issue please log a ticket via email to servicedesk@secura.cloud. Our ops engineers are in the process of creating tickets for customers impacted by this incident.

Update (12:30): The performance issue has been resolved following a storage controller reboot. This was non-disruptive as the second controller remained available throughout. Normal storage performance levels have been observed since 11:50.


One response to “Performance Issue – VEN1 VPC Availability Zone”

  1. Dan Miller says:

    We are continuing work with Dell on resolving this issue and are continuing to monitor all infrastructure for signs of issues.

    We will continue to provide updates as more information is available.