Core Network Incident

Closed


By Secura on 29th January, 2021.

Incident As of 11:12am today 29/01/2021 We experienced an issue on one of our core routers and all traffic is now taking an alternative route on our network. Resolution We are currently investigating the root cause and will implement a fix at the earliest available opportunity.  Customer Impact We are currently running in an ‘at risk’ period until we […]

Incident

As of 11:12am today 29/01/2021 We experienced an issue on one of our core routers and all traffic is now taking an alternative route on our network.

Resolution

We are currently investigating the root cause and will implement a fix at the earliest available opportunity. 

Customer Impact

We are currently running in an ‘at risk’ period until we resolve the issue.

Although unexpected If you are experiencing any issues within your VPC environment please do reach out to the Secura service desk via the usual methods either raising a ticket to ‘servicedesk@secura.cloud‘ or via the phone on 0207 183 2540 selecting Option 2 to speak with operations

Update – 29/01/2021 13:20

Further to the above we are aware of issues affecting customer access to our Backups platform as a result of this incident.

Whilst we work to restore this service, if you require an urgent restore, please contact our Operations Team on the contact details above.

Update – 29/01/2021 18:16

Further to our previous communication;

Efforts to recover the failed core routing device have been unsuccessful and therefore we are in the process of arranging hardware replacement. Our engineer is on route to the Data Centre to carry out remedial work this evening.

We are still currently running in an ‘at risk’ period until we resolve the issue.

Update – 29/01/2021 22:41

Further to our previous communication;

Efforts to recover the failed core routing device have now been successful with the hardware replacement. We will continue to monitor the core network over the weekend and if no further issues seen we will close this notification on Monday 1st February.

We are no longer running ‘at risk’ but will continue to monitor the situation closely.

Update – 01/02/2021 09:45

Further to our previous communication;

Since the successful hardware replacement on Friday (29/01/2021) we have seen no further issues with the network.

We are no longer running ‘at risk’ and this incident is now closed.


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