PDU Issue in NGD

Closed

By Secura on Tuesday, July, 20th, 2021 in NGD1.

We experience a temporary loss of one of the power feeds in our NGD facility which was resolved at 11:44

Emergency vCloud Maintenance

Closed

By Secura on Monday, June, 7th, 2021 in Uncategorised.

Good Afternoon, Just to make customers aware we are troubleshooting an issue identified within vCloud Director regarding stopping and starting virtual machines. We are currently in a call with VMware and they will shortly be restarting services on 3 out of 4 vCloud cells which will leave us in an ‘at risk’ state. This will […]

LINX ISL Capacity Upgrade

Closed

By Secura on Thursday, April, 29th, 2021 in Uncategorised.

Incident Reference #348316 Incident Start Time 06/05/2021 00:00 Incident End Time 06/05/2021 04:00 LINX are going to be upgrading the ISL capacity from 2x40G to 3x40G. During the maintenance, the metro2-thw-lon2 (Telehouse West Docklands) line is ‘at risk’ but it is not expected to impact members. Update 06/05/2021 – 0910am This maintenance has been completed […]

Network Connectivity Issue

Closed

By Secura on Tuesday, March, 23rd, 2021 in Network.

We are aware of an issue affecting connectivity to our networks which occurred between 11:15 and 11:40.

This issue occurred in the Upstream LINX provider affecting multiple providers.

Network degraded between VEN and ISL datacentres

Closed

By Secura on Wednesday, March, 17th, 2021 in Network.

Good Morning, We have this morning noted that there has been a network circuit failure starting around 09:36 between our VEN and ISL datacentres. This caused the networks to failover to a secondary line which will have caused a brief network outage whilst the connection was re-routed. We are currently investigating root cause and will […]