Issues with our main number – 0207 183 2540

Closed

By Secura on Tuesday, September, 14th, 2021 in Uncategorised.

Good Evening, It has been brought to our attention as of 17:13 that our phone number as above was failing to connect. We are currently investigating and will hopefully resolve as soon as possible. In the meantime please raise any priority 1 incidents to the service desk as per usual. Update – 14/09/21 19:00 Whilst […]

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Issues with sec-ven-c-hv10.isl.securacloud.com

Closed

By Secura on Monday, August, 9th, 2021 in Uncategorised.

Good Morning, Unfortunately at 04:14 this morning we were alerted to the following host in our VEN datacentre becoming unresponsive; sec-ven-c-hv10.isl.securacloud.com We are working with VMWare to try and recover the host without impacting customer virtual machines which are still currently operating without incident however should we have to reboot the host then these virtual […]

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PDU Issue in NGD

Closed

By Secura on Tuesday, July, 20th, 2021 in NGD1.

We experience a temporary loss of one of the power feeds in our NGD facility which was resolved at 11:44

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Emergency vCloud Maintenance

Closed

By Secura on Monday, June, 7th, 2021 in Uncategorised.

Good Afternoon, Just to make customers aware we are troubleshooting an issue identified within vCloud Director regarding stopping and starting virtual machines. We are currently in a call with VMware and they will shortly be restarting services on 3 out of 4 vCloud cells which will leave us in an ‘at risk’ state. This will […]

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LINX ISL Capacity Upgrade

Closed

By Secura on Thursday, April, 29th, 2021 in Uncategorised.

Incident Reference #348316 Incident Start Time 06/05/2021 00:00 Incident End Time 06/05/2021 04:00 LINX are going to be upgrading the ISL capacity from 2x40G to 3x40G. During the maintenance, the metro2-thw-lon2 (Telehouse West Docklands) line is ‘at risk’ but it is not expected to impact members. Update 06/05/2021 – 0910am This maintenance has been completed […]

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Secura Status Updates