Some of our Managed OS Customers may have received false-positive alerts from our monitoring platform regarding their services going offline.
Our on-call engineers began receiving a number of alarms from 20:21 from one of our monitoring platforms. We have quickly established that the alarms were false-positives, however a number of our managed customers would have received notifications of services offline.
We are reviewing the affected monitoring platform to ensure that it is reporting all services online, secondary systems have not indicated any issues with the platform.
Secura are working with our partners to understand the root cause of the issue and will issue further communications when we have more information.
We are continuing to work with our monitoring partners to understand the root cause of this issue and will issue further communications when we have more information. Currently the system appears to be working as expected and showing no false alarms.
Our work with the affected monitoring partner is continuing and we are closely monitoring the platform. We have identified a number of systems still reporting a false-down status in this monitoring platform affecting primarily Managed Linux OS. We will continue to work through this issue until we are satisfied the alarms are cleared.