An issue has occurred affecting one of the hosts in our VEN1 Cloud site, some customers may have experienced virtual machine reboots as High Availability restarted affected services. Our engineers have been alerted to an issue with one of the hosts in our VEN1 facility. Some customers hosted in that facility may have noticed their […]
An issue has occurred affecting one of the hosts in our VEN1 Cloud site, some customers may have experienced virtual machine reboots as High Availability restarted affected services.
Our engineers have been alerted to an issue with one of the hosts in our VEN1 facility. Some customers hosted in that facility may have noticed their virtual machines were restarted at around 10:05AM as they are all protected by High Availability.
We are currently investigating the issue and will reach out to those customers affected directly.
The issue has been identified as a hardware fault. The affected host has been temporarily isolated from production service pending replacement of the faulty component.
The faulty hardware has been replaced and a full soak-test performed to validate the fault has been resolved. The affected host has now been returned to service.