Inbound Calls Routing Issues


By Secura on 31st January, 2020.

There are ongoing issues with inbound calls to our main number (0207 183 2540). Please use 0333 103 9237 or email [email protected]

04 February 2020 14:17pm

Service on our main number has now returned to service and we are business as usual.

Our telephone provider advised there was a problem on the line and this has been resolved.

The issue is now closed off.

01 February 2020 10:40 pm

Service on our main number is starting to resume, however, some users may still be affected. We advise that the temporary number supplied is used until normal service has been restored in full.

31 January 2020 7:19 pm

We are currently aware of ongoing issues with inbound calls to our main number (0207 183 2540) and are working towards achieving a resolution as soon as possible.

In the interim, should you require immediate assistance from our Operations Team, please email [email protected] and include “P1” at the beginning of the subject. Alternatively, you may continue to ring us on 0333 103 9237.

There is currently no estimated time to resolution, however, we will continue to update this page as details emerge.

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