We are aware of an issue affecting one of the routers in our VEN facility. Customers may have noticed a short period of packet loss/reconnections but the network has automatically rerouted.
Our engineers are aware of an issue affecting one of the routers in our VEN facility. Customers may have seen a short period of packet loss or connections resetting as the traffic was routed to alternative devices on the network.
Customers should not see any impact to their services at this time. If you are still experiencing issues, please contact the ServiceDesk on +442071832540 and our team can look into your issue.
Update – 02/03/2021 13:00
A further incident has occurred affecting a second router. Some customers who’s services were provided by this pair will be experiencing a loss of connectivity while we move to replace the devices. Most customers will be unaffected as they will utilise alternative routers on the network.
We have reached out to affected customers, if you are experiencing issues and not already been contacted please do let us know.
Update – 02/03/2021 15:25
The secondary router is now functional again and connectivity has been re-established, however the primary router is still in a failed state so the connection is still at risk. A replacement part will be delivered tomorrow to repair the primary router and restore redundancy.
Update – 03/03/2021 17:30
All routers have been replaced and are back up with full redundancy restored.
If you are still experiencing any issues relating to this outage, please contact the ServiceDesk on +442071832540 for assistance.