Network Connectivity Issue


By Secura on 23rd March, 2021.

We are aware of an issue affecting connectivity to our networks which occurred between 11:15 and 11:40.

This issue occurred in the Upstream LINX provider affecting multiple providers.

Incident Reference#343807
Incident Start Time23/03/2021 11:15
Incident End Time23/03/2021 11:40

Resolution Update 30/03/2021 10:15 – We continue to observe no issues since we have restored the LINX connection.

As such this incident has now been closed and all customers we are aware were impacted will receive the full RCA Incident Report later today.

Update 29/03/2021 18:13 – The LINX connectivity has now been restored and no issues are being observed. If you have any problems with connectivity please reach out to the Service Desk.

We will continue to monitor the connectivity for any further signs of issues.

Update 29/03/2021 13:15 – LINX have worked with the vendor and confirmed the problem was resolved on Friday. We have monitored the situation over the weekend and confirmed the network is stable.

We will be re-introducing the LINX connectivity just after 18:00 today (29/03/02021)

Update 24/03/2021 12:36 – LINX has informed us that they are still investigating the root cause of the incident and are going to be performing some changes to the live environment today to try and progress RCA.

We are still disconnected from peering with LINX until such a time that the RCA is complete and the platform has remained stable for an acceptable period of time.

Update 23/03/2021 16:20 – We are shutting down our peering sessions with the relevant connections at LINX. Customers may see a very brief interruption to traffic as it is routed via alternative feeds.

Update 23/03/2021 15:48 – LINX have confirmed that they are seeing short intermittent issues and are continuing to troubleshoot.

Update 23/03/2021 12:13 – LINX have suspended provisioning work whilst they investigate this issue with their vendor.

Update 23/03/2021 12:04 – LINX have reported a second issue with their connectivity. This does not appear to have caused any additional issues that we have observed. We are continuing to watch the situation.

Update 23/03/2021 11:53 – We have received confirmation from LINX that there was an issue with a device in their network which caused a connectivity issue for providers interconnected via that network. This issue has been resolved by the LINX.

We are aware that a number of customers may have experienced issues accessing our network between 11:15 and 11:40 (Tuesday 23/03/2021) and currently investigating the cause.

Initial investigation shows no outages on our on equipment, so we are reviewing the various internet peering points.

Our monitoring platforms are showing that connectivity has been restored. If you are still experiencing issues connecting to our platform please raise a service ticket and we will keep you informed.

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