ConnectWise – Email Tickets Not currently being raised (All Customers)

Closed


By Secura on 8th April, 2019.

Issue We have noticed this morning that any tickets sent in since this morning to the ConnectWise service desk via email are not being raised. There appears to be an issue between ConnectWise and Office 365 which is currently being investigated. Resolution Please note that this issue is now resolved. The resolution was to reset […]

Issue

We have noticed this morning that any tickets sent in since this morning to the ConnectWise service desk via email are not being raised.

There appears to be an issue between ConnectWise and Office 365 which is currently being investigated.

Resolution

Please note that this issue is now resolved.

The resolution was to reset the passwords on both the Office 365 account and the IMAP Setup Tables within ConnectWise Manage.

This issue is now documented and the team are aware so should not occur again.

How would this have affected me?

If you have raised a ticket to the service desk today via email then it may be we have not seen or responded to this yet – we will get back to you as soon as possible.


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