ConnectWise – Email Tickets Not currently being raised (All Customers)

Closed

By Secura on Monday, April, 8th, 2019 in Service Desk.

Issue We have noticed this morning that any tickets sent in since this morning to the ConnectWise service desk via email are not being raised. There appears to be an issue between ConnectWise and Office 365 which is currently being investigated. Resolution Please note that this issue is now resolved. The resolution was to reset […]

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Storage Performance (VEN1 Customers)

Closed

By Dan Miller on Sunday, February, 17th, 2019 in Storage , VPC.

We observed sporadic I/O performance spikes to customer virtual machines in our VEN1 VPC site. The issue has been isolated as a fault within one of the Storage array components connectivity which is being replaced.

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Secura Status Updates