Header Image
Active Incident
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf
Manchester core routing issueOperational

Incident Status

Operational

Components

Connectivity

Services

Ethernet Services


May 16, 2024 4:29PM BST
May 16, 2024 3:29PM UTC
[Monitoring] Between 15:31 and 15:46 this afternoon Node4 experienced a routing issue with one of the core routers in the Node4 Manchester Data Centre. Clients may have experienced a brief interruption to ethernet services during this period, Node4 believe this issue is now resolved. Services are now stable and Node4 will continue to monitor to ensure continuity of service. If you are still experiencing any issues please call the Node4 Service Desk on 0345 123 2222 for further assistance. Please accept our apologies for any inconvenience this may have caused.

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Scheduled Maintenance - N4Secura VPC (NNH1 - Northampton) - CHG00131752Planned Maintenance

Schedule

May 21, 2024 12:00PM - 4:00PM BST
May 21, 2024 11:00AM - 3:00PM UTC

Components

Cloud

Services

N4Secura VPC (NNH1 - Northampton)

Description

On 21/05/2024 Node4 engineers will be performing essential maintenance to the N4Secura VPC (NNH1 - Northampton) platform. This maintenance is to ensure services continue to operate as expected. There will be no disruption to live production services, however disaster recovery replication will be interrupted during the maintenance, however will recovery shortly after completion. Impact: 21/05/2024 12:00 - 16:00 21/05/2024 Support & Feedback Disruption is expected to be minimal, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management
Scheduled Maintenance - vpc.securacloud.com - CHG00131846/CHG00131981Planned Maintenance

Schedule

May 22, 2024 9:30AM - 5:00PM BST
May 22, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

On 22nd May Node4 Corp Cloud Engineers will be performing routine maintenance on vpc.securacloud.com No disruption is expected and other portals will not be affected. Impact: At Risk: 09:30 22/05/2024 - 17:00 22/05/2024 Support & Feedback No downtime is expected and our assessment of the change is low risk, no disruption is expected, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support on 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management
Scheduled Maintenance - CommVault Backup Platform - CHG00132470Planned Maintenance

Schedule

May 22, 2024 10:00AM - 6:00PM BST
May 22, 2024 9:00AM - 5:00PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

On 22nd May Node4 Engineers will be applying the latest available patches to our CommVault backup platform. Impact: At Risk: 10: 00 22/05/24 - 18: 00 22/05/24 Virtual machines should remain unaffected, however you may be unable to backup/restore virtual machines/files or access the CommVault Console/WebUI. Backups will be suspended for the duration of the change so we recommend no changes are made during this maintenance window.​ Support & Feedback Disruption is expected to be minimum, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management
Scheduled Maintenance - N4Secura VPC (NNH1 - Northampton) - CHG00131849/CHG00131983Planned Maintenance

Schedule

May 23, 2024 9:30AM - 5:00PM BST
May 23, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (NNH1 - Northampton)

Description

On 23rd May Node4 Corp Cloud Engineers will be performing routine maintenance on N4Secura VPC (NNH1 - Northampton), nnh1.securacloud.com No disruption is expected and other portals will not be affected. Impact: At Risk: 09:30 23/05/2024 - 17:00 23/05/2024 Support & Feedback No downtime is expected and our assessment of the change is low risk, no disruption is expected, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support on 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management
Scheduled Maintenance - Wakefield Cloud platform - CHG00132016Planned Maintenance

Schedule

May 28, 2024 9:30AM - 5:00PM BST
May 28, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

On 28th May Node4 engineers will be performing maintenance on the Wakefield Cloud platform. No downtime is expected, however services will be considered "At Risk" for the duration of the window. Impact 09:30 28/05/24 - 17:00 28/05/24 Engineers will be following vendor-approved practices and we do not anticipate there being any impact to services during this time. Support & Feedback No downtime is expected, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management
Scheduled Maintenance - Vportal (vportal.n4cloud.co.uk) CHG00132762Planned Maintenance

Schedule

May 30, 2024 2:30PM - 5:30PM BST
May 30, 2024 1:30PM - 4:30PM UTC

Components

Cloud

Services

N4Cloud Portal

Description

On 30th May Node4 Corp Cloud Engineers will be performing routine maintenance on our Portal (https://portal.n4cloud.co.uk) No disruption to live services is expected, but management access will be intermittent Impact: At Risk: 14:30 30/05/24 - 17:30 30/05/24 Support & Feedback Disruption is expected to be minimal, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management
Scheduled Maintenance vPortal vportal.n4cloud.co.uk - CHG00132037Planned Maintenance

Schedule

June 3, 2024 9:30AM - 12:00PM BST
June 3, 2024 8:30AM - 11:00AM UTC

Components

Cloud

Services

N4Cloud Portal

Description

On 3rd June Node4 engineers will be performing maintenance on vportal.n4cloud.co.uk (vportal) No downtime is expected, however services will be considered "At Risk" for the duration of the window. Impact 09:30 03/06/24 - 17:00 03/06/24 Engineers will be following vendor-approved practices and we do not anticipate there being any impact to services during this time. Support & Feedback No downtime is expected, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management